How to Talk to a Live Person in CenturyLink Customer Service

2021-09-16 10:48:16

CenturyLink is an American telecommunications company, which is headquartered in Monroe. Louisiana, United States. It is a company that offers network services, cloud solutions, voice, managed services, communications and security services.

If you are contemplating How to Talk to a Live Person in CenturyLink Customer Service, this write-up helps you understand the process. Kindly follow the process as mentioned below-

Talk to a Live Person in CenturyLink Customer Service:

Via Phone Support:

  • Dial CenturyLink support number 800-366-8201 to talk to a Live Person in CenturyLink Customer Service
  • Or, Go to the official website of CenturyLink on a web browser that supports the Internet.
  • Please locate the contact us tab at the bottom of the page and click on it.
  • Consequently, you land on the customer service page of CenturyLink.
  • There you find an array of options to contact CenturyLink customer service.
  • Kindly choose the phone support option and click on it.
  • As you do so, you find the helpline number corresponding to its services
  • Dial CenturyLink support number 800-366-8201 to talk to a Live Person in CenturyLink Customer Service
  • Before calling, it is advisable to keep a pen and a notepad so that you can take down any essential point that the expert may give out to you while talking over the phone.
  • Once connected, choose a language that you talk and understand.
  • Then wait for the automated voice assistant in giving out the various menu options.
  • Kindly choose that option that matches your requirements.
  • It would help if you keep choosing further options till you connect to a CenturyLink customer service representative.
  • Then you can eventually Talk to a Live Person in CenturyLink Customer Service.
  • Convey your issue to the representative in an audible voice and then wait.
  • Then the representative takes a minute or two to process the information that you have offered.
  • The CenturyLink customer service representative reverts with the resolution to your issues/problems.
  • If the resolution provided convince you, kindly disconnect the call; if not, kindly escalate the call to a senior executive.

Therefore this is how you can connect with live customer service representative at CenturyLink.

Via Live Chat:

  • CenturyLink has another option of Live Chat, where you can chat with a live chat agent and get your queries resolved.
  • Go to the official website of CenturyLink on a web browser.
  • Locate the contact us option at the bottom of the page and click on it.
  • Subsequently, you land on the customer service page of CenturyLink.
  • There you find several ways to contact CenturyLink.
  • Kindly select the Live Chat option and click on it.
  • As you do so, a window pops up on the far right-hand corner of your screen.
  • In the chat window, initially, the chatbot provides a variety of topics to choose from.
  • Select that option that matches your requirements in the chat window.
  • Then after selecting the option regarding your topic, the chatbot connects you to Talk to a Live Person in CenturyLink Customer Service.
  • The Live Chat agent then verify your identity by asking a couple of questions.
  • After having done so, you can convey your issue to them, preferably in short sentences.
  • The Live Chat agent takes a minute or two to process the information you furnished in the chat window itself.
  • After a couple of minutes, the agent revert with the resolution to your query.
  • If the resolution provided convinces you by the Live Chat agent, you can close the chat window, if not, kindly escalate the process to a senior executive.
  • You have an option of asking for the chat transcript that you had with the CenturyLink Customer Service Live Chat agent.

They mail you the entire chat transcript so that you can use it for future reference on your registered email address with CenturyLink. Also, you can give your feedback on your experience with the customer service on their web portal or a feedback message.

 

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